Ormskirk and District General Hospital

Ormskirk and District General Hospital 2022-08-25 Person 5 5 0

I phoned for help regarding my 7month old daughter. The doctor and all staff I spoke to who got me a phone appointment were so kind and reassuring. They provide the right care and made me feel like I was no trouble and wasn’t wasting their time.

Nothing

Ormskirk and District General Hospital 2022-08-25 Person 5 5 0

Because I don’t have any of the issues? This is a weird question.

Advised on how long the wait would be when you got there but other than that everything was great!

Ormskirk and District General Hospital 2022-08-25 Person 5 5 0

I have colitis but that was not why I used 111

The service was excellent

Ormskirk and District General Hospital 2022-08-25 Person 1 5 0

The GP I spoke with was incredibly rude and uncaring. She did not let me speak and wasn’t interested in listening to me. She then hung up on me when I was still speaking. No help whatsoever was given, leading to a deterioration in both my physical and mental health.

The “professionals” dealing with service users should be abiding by the values of the NHS as a bare minimum; one of these being compassion. When dealing with a patient who is unwell and in distress due to this, I would at least expect the doctor to listen to the patient’s account of what has been going on.

Ormskirk and District General Hospital 2022-08-25 Person 4 5 0

999 said I had to have a gp call me within 6 hours only waited 30 minutes but the gp was supposed to advise me but said I knew better if I had to ring ambulance again… so this 30 minute wait for gp phone call would of been better waiting for an ambulance as my mum had water infection and a temperature

Just felt the gp call was unnecessary as already explained to operator about mums condition

Ormskirk and District General Hospital 2022-08-19 Person 5 5 0

Prompt response and problem dealt with efficiently and courteously. Very pleased tp speak to a doctor directly after initial online query

The 111 online form is rather longwinded ;if you know it's a minor infection be great to shorten that bit.

Ormskirk and District General Hospital 2022-08-19 Person 5 5 0

The telephone staff were courteous and very helpful. The doctor who came out was caring and informative, he gave us very good advice and was very patient with my elderly mother

Nothing

Ormskirk and District General Hospital 2022-08-18 Person 5 5 0

I was struggling at the time and the doctor was very calm and understanding and took time to explain things to me,and then sorted some medication for me as soon possible.

Nothing really,very happy

Ormskirk and District General Hospital 2022-08-18 Person 5 5 0

I am imunu suppressed, extremely clinically vulnerable. Called for help because just tested positive for COVID.

You were very helpful

Ormskirk and District General Hospital 2022-08-18 Person 5 5 0

Nothing identified above

Excellent & efficient